Shop with Confidence – Our Hassle-Free Return & Refund Policy

At Roymarty, customer satisfaction is our top priority. We want you to love every purchase you make with us. However, we understand that sometimes things don’t go as planned—you may receive an item that doesn’t fit, or you may change your mind about your purchase. That’s why we offer a 7-day return policy, giving you peace of mind while shopping with us.

This policy outlines the terms and conditions for returning items, requesting refunds, and resolving any issues with your order. Please read it carefully to ensure a smooth and seamless return process.

1. Our 7-Day Return Policy

We offer a 7-day return window from the date your order is delivered. If you are not completely satisfied with your purchase, you may request a return or refund, provided the item meets our return eligibility criteria.

To qualify for a return, the following conditions must be met:

✔ The item must be unused, unworn, and in its original condition.
✔ All tags, labels, and packaging must be intact and in their original form.
✔ The item must be free from stains, odors, or any signs of wear or damage.
✔ The return must be initiated within 7 days of receiving the item.
✔ Items that are marked as “Final Sale” or “Non-Returnable” are not eligible for returns.

If your item meets these criteria, we will process your return request promptly.

2. How to Initiate a Return

Returning an item is simple and hassle-free. Follow these steps to initiate your return request:

Step 1: Contact Our Customer Support

To start the return process, email us at [Royalmartycollection@gmail.com] or visit our Contact Us page on our website. Provide the following details:

• Your Order Number
• The Item(s) You Wish to Return
• The Reason for Return
• Clear photos of the item (if damaged, defective, or incorrect)

Step 2: Receive Return Instructions

Once we receive your return request, our support team will review it within 24-48 hours and provide you with the return shipping address and further instructions.

Step 3: Pack & Ship the Item

Carefully package the item in its original packaging and ensure it is securely sealed to prevent damage during transit. Ship the item to the return address provided in our email. Customers are responsible for return shipping costs unless the return is due to an error on our part.

Step 4: Return Inspection & Refund Processing

Once we receive the returned item, our quality control team will inspect it. If the item meets our return conditions, we will approve your refund and process it within 5-7 business days.

3. Refund Policy

Once your return is approved, you will receive a refund based on your original payment method. Below are the refund options available:

✔ Refund to Original Payment Method: The refund will be credited back to your original payment method (credit/debit card, PayPal, etc.) within 5-10 business days after approval.
✔ Store Credit: If you prefer, we can issue your refund as a Roymarty Store Credit for future purchases. Store credit refunds are processed instantly after approval.

Important Notes on Refunds:

• Shipping fees are non-refundable unless the return is due to an error on our part (such as receiving a defective or incorrect item).
• If the item is returned in a condition that does not meet our policy, we reserve the right to refuse the refund or issue a partial refund.

4. Non-Returnable & Non-Refundable Items

For hygiene and safety reasons, certain items cannot be returned or refunded:

❌ Lingerie, underwear, and swimwear (unless unworn & in original packaging)
❌ Jewelry & accessories (such as earrings, for hygiene reasons)
❌ Final Sale & Clearance Items (Items marked as “Final Sale” are not eligible for returns)
❌ Customized or Personalized Items (Items made specifically for you)
❌ Gift Cards & Vouchers
❌ Items returned beyond the 7-day return period

5. Exchanges

At this time, we do not offer direct exchanges. If you need a different size, color, or style, please return the original item for a refund and place a new order for the desired item.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, we sincerely apologize for the inconvenience. We will take full responsibility and replace or refund the item at no additional cost to you.

To request a replacement or refund for a damaged/incorrect item:
✔ Contact our support team at [Royalmartycollection@gmail.com] within 48 hours of delivery.
✔ Provide your order number and clear photos of the issue (damaged item, incorrect item, or packaging).
✔ Our team will review your request and provide a resolution within 24-48 hours.

If we verify the issue, we will arrange a free return and send a replacement or issue a full refund based on your preference.

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

✔ First, check your bank account again.
✔ Then, contact your credit card company as it may take time for the refund to officially post.
✔ If you’ve done all of this and still have not received your refund, contact us at [Royalmartycollection@gmail.com], and we will assist you promptly.

8. Return Shipping Costs

• Customer Pays for Return Shipping – If you are returning an item due to personal reasons (wrong size, change of mind, etc.), you are responsible for the return shipping cost.
• Roymarty Covers Return Shipping – If we sent a damaged, defective, or incorrect item, we will cover the return shipping cost and issue a replacement or refund.

9. Contact Us for Support

If you have any questions about our return and refund policy, feel free to contact our friendly customer service team.

📧 Email: Royalmartycollection@gmail.com
🌐 Website Contact Form: https://www.roymarty.com
📞 Phone: +234 8132969872
📅 Support Hours: Monday – Friday, 9 AM – 6 PM (GMT)

We are always happy to assist you and ensure you have the best shopping experience at Roymarty!

10. Policy Updates & Modifications

Roymarty reserves the right to update, modify, or change this Return & Refund Policy at any time without prior notice. Any updates will be posted on our website. It is the customer’s responsibility to review the policy before making a purchase.

By placing an order with Roymarty, you agree to the terms and conditions outlined in this Return & Refund Policy.

Thank you for choosing Roymarty – Where Fashion Meets Confidence! 🌟 Happy Shopping!