Sure! Here’s an updated Support Center page for www.roymarty.com with a well-organized Frequently Asked Questions (FAQ) section added at the bottom:
🛠️ RoyMarty Support Center
Welcome to the RoyMarty Support Center. We’re here to help you have the best shopping experience possible. Whether you have questions, need help with an order, or want to give feedback — we’re just a message away.
📦 Order & Shipping Support
Get help with:
- Order status and tracking
- Delivery delays or missing items
- Shipping fees and delivery times
- Pay on delivery (COD) inquiries
💳 Payments & Refunds
Need assistance with payment?
- Stack Gateway payment issues
- Pay on Delivery help
- Refund status and processing times
- Secure payment FAQs
➡️ Payment Info
📧 Contact Our Team
Still need help? Reach out to us:
- 📩 Email: support@roymarty.com
- 📞 Phone/WhatsApp: +234 8132969872
- 💬 Live Chat: Available Mon–Sat, 9AM–6PM WAT
- 📍 Address: RoyMarty HQ, Shop E14, Breadfruit Street, Lagos Island, Lagos State
➡️ Contact Us
🕐 Response Time
We aim to respond within 24 hours (usually much faster!). For urgent issues, please use live chat or WhatsApp for quicker support.
🙋 Frequently Asked Questions (FAQ)
1. How do I track my order?
You can track your order using our Order Tracking Page. Just enter your order number and email address.
2. Do you offer Pay on Delivery (COD)?
Yes, we offer Cash on Delivery in select locations. Simply choose “Pay on Delivery” at checkout. We’ll confirm availability based on your address.
3. What payment options do you accept?
We accept payments through:
- Debit/Credit Cards
- Bank Transfer
- Mobile Money (where available)
- Pay on Delivery (COD)
All online payments are processed securely via Stack Payment Gateway.
4. How long does delivery take?
Delivery time typically ranges from 2–5 business days, depending on your location. We’ll keep you updated via SMS and email.
5. How do I request a return or refund?
To request a return or refund, please contact our support team within 7 days of delivery. Items must be unused and in original packaging.
6. I didn’t receive a confirmation email — what should I do?
Check your spam or promotions folder. If it’s still missing, contact our support team with your name and payment reference.
7. Can I change or cancel my order after placing it?
Yes, but only if the order hasn’t been shipped yet. Contact us as soon as possible via WhatsApp or live chat for urgent changes.