Roymarty Purchase Protection Policy
Shop with Confidence – Your Purchases Are Safe & Secure!
At Roymarty, we understand that online shopping requires trust. That’s why we are committed to providing you with a secure, reliable, and hassle-free shopping experience. Our Purchase Protection Policy ensures that every order you place is covered, giving you peace of mind from the moment you shop to the moment you receive your package.
Our goal is to make sure you receive your orders on time, in perfect condition, and exactly as described. If anything goes wrong, we are here to protect you with fair resolutions.
1. What is Covered Under Roymarty’s Purchase Protection?
When you shop at Roymarty, you are automatically covered under our Purchase Protection Policy, which provides:
Guaranteed Delivery – If your order does not arrive within the estimated delivery timeframe, we will assist you with tracking updates, reshipment, or a refund. Item Quality Assurance – If you receive a damaged, defective, or incorrect item, we will provide a replacement or full refund after verification. Secure Transactions – Your payment details are encrypted and protected by industry-leading security standards. Easy & Fair Dispute Resolution – If there is an issue with your order, our dedicated customer support team will work quickly to resolve it. Hassle-Free Returns – Eligible items can be returned within 7 days, ensuring a smooth shopping experience.
2. Order Not Received? We’ve Got You Covered!
If your order does not arrive within the estimated delivery time:
First, check your tracking information for updates. If there is no update or your package is significantly delayed, contact our customer support team at Royalmartycollections@gmail.com If the item is confirmed lost in transit, we will issue a replacement or full refund, depending on your preference.
Important Notes:
- Delivery delays caused by customs, weather conditions, or unforeseen circumstances may not be eligible for refunds but will be handled on a case-by-case basis.
- If the package was marked as “delivered” but you did not receive it, please check with your local courier service or neighbors before contacting us.
3. Received a Damaged, Defective, or Incorrect Item?
We strive to ensure that all items you receive are high-quality and exactly as described. However, if you receive an item that is damaged, defective, or different from what you ordered, we will make it right.
Step 1: Contact us within 48 hours of receiving your order atRoyalmartycollections@gmail.com with your order number and clear photos of the item and packaging. Step 2: Our team will review your request and provide a resolution within 24-48 hours. Step 3: If verified, we will offer you a replacement or full refund at no additional cost.
4. Secure Payments & Fraud Protection
Your payment security is our priority. At Roymarty, we use secure payment gateways to process all transactions, ensuring that your financial details remain protected and encrypted.
We never store your payment details. All payments are processed through trusted third-party payment providers for maximum security. We monitor all transactions for fraud prevention and unauthorized activity.
If you notice any unauthorized charges related to Roymarty, contact us immediately at Royalmartycollections@gmail.com.
5. Hassle-Free Returns & Refunds
At Roymarty, we offer a 7-day return policy for eligible items. If you are not satisfied with your order, you can return it within 7 days of delivery for a refund or store credit.
Refunds are processed within 5-7 business days after approval. Shipping fees are non-refundable, except for defective or incorrect items. Certain items (such as lingerie, accessories, and sale items) are non-returnable for hygiene and policy reasons.
For full details, please read our Royalmartycollections@gmail.com ROYMARTY.COM for Refund Policy).
6. Customer Support & Dispute Resolution
We believe in providing exceptional customer service and fair dispute resolution. If you encounter any issues with your order, our support team is here to help.
Fast & Friendly Support: Our customer service team responds within 24-48 hours on weekdays. Fair & Transparent Process: Every issue is handled professionally with a commitment to customer satisfaction. Multiple Contact Channels: You can reach us via email, live chat, or social media.
Email: [Your Customer Support Email]
Website Contact Form: [Your Website URL]
Phone: [Your Customer Support Number]
Our support hours are Monday – Friday, 9 AM – 6 PM (GMT).
7. Our Commitment to You
At Roymarty, we want you to shop with confidence, knowing that your purchases are protected and backed by a reliable customer service team. Whether you are ordering the latest fashion trends or classic wardrobe essentials, we are here to ensure a seamless shopping experience.
Thank you for choosing Roymarty – where fashion meets confidence, and every purchase is protected! Happy shopping! 